A revealing survey conducted by Total Landlord showcases notable progress in landlords’ responsiveness to tenants’ needs and their adherence to compliance standards, compared to previous years.
Building on comparative analysis with data from a similar survey conducted in December 2020/ January 2021, during the height of the COVID-19 pandemic, Total Landlord’s comprehensive survey explores various landlord responsibilities, from property maintenance to compliance with legislation, shedding light on landlords’ changing attitudes towards their role, and illustrating a positive shift in the landlord-tenant dynamic.
Commenting on the findings, Steve Barnes, Head of Broking at Total Landlord, remarked, “This year’s survey paints a promising picture of the landlord community’s dedication to improving tenant welfare and property standards amidst challenging economic and regulatory conditions.”
Key survey insights include:
- Elevating tenant communication is a key priority: In a sector where communication defines the tenant-landlord relationship, this year's survey reveals a significant leap forward in how landlords connect with their tenants. A notable aspect of this improvement is the increase in landlords providing at least one week's notice before inspections. This practice has seen a remarkable uptick, surging from 44% to 60%, demonstrating a growing respect for tenant privacy and rights. The huge decline from 32% to 13% of landlords giving just24 hours’ notice (the minimum amount of time required), before an inspection showcases a shift towards more considerate and planned interactions, improving tenant satisfaction and trust
- Proactive property maintenance takes center stage: Landlords have significantly improved in their approach to property maintenance, with 80%reporting that they take proactive measures to prevent issues. There has also been an improved commitment to timely gas inspections and boiler checks, with the percentage of landlords conducting these essential safety measures in advance rising from 68% to 73%
- Tenant-landlord dynamics: Flexibility and responsiveness emerge as key themes, with 58% of landlords showing a willingness to accommodate their tenants’ financial situations. It’s noteworthy that the proportion of landlords open to flexibility only in extenuating circumstances has risen from 22% to 35%, reflecting the nuanced challenges landlords face in current economic times
- Raising the bar on responsiveness: An encouraging trend from the survey is the significant improvement in landlords’ responsiveness to tenant enquiries. Now, 71% of landlords commit to responding within 24 hours, an increase from 57%, highlighting a strengthened commitment to tenant satisfaction and communication
- Adapting to economic and legislative changes: The survey also sheds light on landlords’ adaptive approaches amidst economic uncertainty and upcoming legislative changes. Despite the complexities of navigating new regulations, such as the Renters (Reform) Bill, landlords are actively striving to stay informed. While only half of the respondents claim full awareness of the Renters (Reform) Bill, efforts to stay informed and compliant are evident, with an additional 35% striving to keep pace with the details, reflecting a proactive stance towards upcoming regulatory shifts., while only 14% remain unaware
Summing up the findings, Steve Barnes adds, "The findings from this survey challenge the often-stereotypical views of landlords and also underline their resilience and dedication to providing quality housing. In navigating rising interest rates and inflation, landlords are making concerted efforts to balance financial sustainability with tenant welfare, striving to be good landlords.
The improvements identified in the 2024 survey highlight a positive trajectory in the landlord-tenant relationship, with a clear focus on communication, safety, and compliance. The majority of landlords remain dedicated to their roles as housing providers and are doing all they can to uphold standards and serve their tenants responsibly.”
The full results of the survey can be found here and the infographic here.
ENDS
Total Landlord public relations:
Helen Evison, The Inhouse Way PR, m: 07920516577
Editor’s notes
Total Landlord is part of the HIFS group of companies, which includes mydeposits, the Property Redress Scheme, CMP and Landlord Action. Their award-winning landlord insurance offering, Total Landlord Insurance, has been specialising in providing comprehensive cover for landlords since 1996.
